FAQ

Standard shipping within the United States takes 5–10 business days. Express shipping (2–3 business days) is available at checkout. You will receive a tracking number by email as soon as your order ships — usually within 1–2 business days.

Yes! We offer free standard shipping on all orders over $50 within the United States. Orders under $50 have a flat shipping rate of $6.99. No hidden fees, no surprises at checkout.

We offer a 30-day hassle-free return policy. If you are not completely satisfied with your purchase, contact us at hello@zenthiora.com within 30 days of receiving your order and we will make it right — no questions asked.

Absolutely. Every Zenthiora product is 100% vegan — no animal-derived ingredients — and cruelty-free, never tested on animals at any stage. Our formulas are also ECOCERT certified, meeting international standards for organic and natural cosmetics.

Yes. Our formulas are dermatologically tested and free from harsh irritants. We recommend a patch test on your inner wrist 24 hours before full application — especially if you have very reactive skin. The full ingredient list is on every product page.

Most customers notice improved hydration and skin texture within the first week. Visible firming, brightening, and pore refinement typically appear after 3–4 weeks of consistent daily use.

Yes — our products are designed as a complete ritual. Recommended order: Cleanser → Serum → Moisturizer → SPF (AM only). Use the Clay Mask 1–2 times per week as your deep-cleanse step before your serum.

We accept Visa, Mastercard, American Express, PayPal, Apple Pay and Google Pay. All transactions are secured with SSL encryption — your payment information is always safe with us.

100% safe. Our store runs on Shopify, one of the most secure e-commerce platforms in the world. All payments are processed through encrypted, PCI-compliant gateways. We never store your credit card information or share your data with third parties.

Once your order ships, you will receive an email with your tracking number and a direct link to track your package in real time. If you have not received tracking information within 3 business days, contact us at hello@zenthiora.com.

Yes! Sign up for our email list to receive 15% off your first order, plus early access to new launches and exclusive promotions. We also offer bundle savings on our ritual sets — check our Shop page for current offers.

Our products are formulated and manufactured by ECOCERT-certified partners in North America and Europe, using organic and naturally-derived ingredients. Every formula meets strict international standards for safety, quality, and sustainability.