Refund policy

Returns & Refunds Policy

At Zenthiora, your satisfaction is our highest priority. 
We stand behind every product we offer — and we want 
you to love your experience with us, from the first drop 
to the last.

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✦ OUR 30-DAY SATISFACTION GUARANTEE

If for any reason you are not completely satisfied with 
your Zenthiora purchase, we offer a 30-day return policy 
from the date you receive your order.

We believe in the quality of our formulas — and we want 
you to experience that confidence too.

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✦ WHAT CAN BE RETURNED

To qualify for a return, your item must meet the 
following conditions:

→ Returned within 30 days of delivery date
→ Product must be at least 50% full
→ Original packaging must be included
→ Item must not be damaged by misuse

The following items cannot be returned:

→ Products that are completely empty
→ Items marked as Final Sale or promotional gifts
→ Opened Clay Masks or Exfoliators used more than twice

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✦ HOW TO START A RETURN

Starting a return is simple:

01 — Email us at hello@zenthiora.com with your order 
     number and reason for return.

02 — Our team will respond within 24–48 business hours 
     with return instructions.

03 — Ship the item back to the address provided. 
     Return shipping costs are the responsibility 
     of the customer unless the item is defective 
     or incorrect.

04 — Once we receive and inspect your return, we will 
     process your refund within 5–7 business days.

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✦ REFUNDS

Once your return is approved:

→ Refunds are issued to your original payment method
→ Processing time: 5–7 business days after approval
→ You will receive a confirmation email when your 
   refund has been processed
→ Please allow additional time for your bank or 
   payment provider to post the refund

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✦ EXCHANGES

We currently do not offer direct product exchanges. 
If you would like a different product, please return 
your original order for a refund and place a new order 
at your convenience.

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✦ DAMAGED OR INCORRECT ITEMS

If you receive a damaged, defective, or incorrect item, 
please contact us within 48 hours of delivery at 
hello@zenthiora.com with:

→ Your order number
→ A photo of the damaged or incorrect item
→ A brief description of the issue

We will resolve the situation immediately at no cost 
to you — whether that means a replacement, a full 
refund, or store credit.

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✦ SKINCARE & RESULTS DISCLAIMER

Skincare results vary by individual skin type, 
condition, and consistency of use. We are unable 
to accept returns based solely on personal skin 
reactions or results that differ from expectations, 
unless a verified allergic reaction or product 
defect is confirmed.

We always recommend performing a patch test before 
full use — especially if you have sensitive or 
reactive skin.

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✦ CONTACT US

Have a question about your order or return?
We are here to help — always.

📧 hello@zenthiora.com
⏱ Response time: within 24 hours, Monday to Friday

We are committed to making every Zenthiora experience 
a positive one — and we will always do our best to 
find the right solution for you.

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ZENTHIORA · PREMIUM BEAUTY
Luxury is not a privilege. It's your right.